jebaj's Privacy Policy
How your personal information is collected, stored, and kept secure — a detailed account of our commitment to your privacy on the jebaj platform.
Introduction
jebaj is an online casino and betting platform operating for users in Bangladesh. We take the privacy of your personal information very seriously. This Privacy Policy ("Policy") describes how jebaj collects your personal information, the purposes for which it is used, who it may be disclosed to, and how it is kept secure.
By using our platform to create an account or access our services, you agree to the terms described in this Policy. If you have any questions or concerns, please contact our support team.
What Information We Collect
jebaj may collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address and contact information
- Documents required for identity verification (national ID card or equivalent)
- Financial transaction details — such as deposit and withdrawal information via bKash, Nagad, Rocket, or bank transfer
- Account preferences and settings
2.2 Automatically Collected Information
- IP address and device identifiers
- Browser type, operating system, and device type
- Date, time, and session duration of platform access
- Gaming activity and betting history
- Browsing information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity verification service providers
- Transaction-related information provided by payment processing partners
- Risk assessment information received from fraud prevention services
How We Use Your Information
jebaj uses your information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To effectively operate gaming, betting, and other platform features.
- Financial Transactions: To process deposits, withdrawals, and bonuses.
- Security and Fraud Prevention: To detect and prevent unauthorized access and irregular activity.
- Legal Compliance: To comply with applicable regulations and regulatory requirements.
- Customer Support: To properly resolve your questions and complaints.
- Responsible Gaming: To identify gambling-related risky behavior and provide assistance.
- Service Improvement: To analyze user experience and improve the platform.
Disclosure and Sharing of Information
jebaj does not sell your personal information. However, information may be shared with third parties in the following circumstances:
4.1 Service Provider Partners
Trusted third parties that operate services on our behalf — such as payment processors (bKash, Nagad, Rocket, and associated banking partners), identity verification agencies, technology infrastructure providers, and customer support platforms — will only receive the information necessary to perform their work. These partners are required to process information in accordance with our instructions.
4.2 Legal Obligations
Information may be disclosed when required to comply with a court order, government directive, or applicable law.
4.3 Business Transfers
Information may be transferred in the event of a business merger, acquisition, or asset sale. You will be notified in advance in such circumstances.
4.4 Disclosure with Consent
Information may be shared for any other purpose based on your explicit consent.
Data Security Measures
jebaj applies industry-standard security technologies and practices to protect your personal information:
- SSL Encryption: Every data transmission is secured through SSL/TLS encryption, preventing third parties from intercepting your information.
- Encrypted Storage: Sensitive information is stored on servers in an encrypted state.
- Access Controls: Only authorized personnel have access to the information they need, and all staff receive privacy protection training.
- Regular Security Reviews: Our systems undergo regular security testing to identify and address vulnerabilities promptly.
- Fraud Detection: Automated systems monitor for unusual activity and block suspicious transactions.
While we work to ensure the highest level of protection, transmitting information over the internet is not entirely without risk. You are therefore encouraged to take steps to protect the security of your own account.
Cookie Policy
jebaj uses cookies and similar technologies that help improve your user experience. Cookies are small text files stored in your browser or on your device.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic operation of the platform — maintaining login sessions, security verification, and so on.
- Functional Cookies: Remember your preferences and settings, such as language selection and display preferences.
- Analytics Cookies: Collect statistics about how the platform is used, which helps with service improvement.
- Security Cookies: Used to prevent fraud and unauthorized access.
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some important platform features from working properly.
Data Retention Period
jebaj retains your personal information only for as long as necessary. Specifically:
- Information for active accounts is retained for the duration of the account.
- Even after an account is closed, the minimum information required for legal, regulatory, or security reasons is retained for the period prescribed under applicable regulations.
- Records of financial transactions are retained for the period specified under applicable financial regulations.
- After the designated period, information is securely deleted or anonymized.
Your Rights
jebaj recognizes and respects the following rights you have over your personal information:
- Access: The right to know what information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your information in certain circumstances, though complete deletion may not always be possible due to legal or regulatory obligations.
- Objection to Processing: The right to object to your information being used for a specific purpose.
- Portability: The right to receive your information in a structured, commonly used format.
- Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent.
To exercise these rights, contact us at [email protected]. We will process your request in a timely manner.
Protection of Minors' Information
jebaj provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, that account will be immediately closed and the relevant information deleted.
If you believe a minor has registered on our platform, please contact us immediately.
International Data Transfers
jebaj's services and technology infrastructure may use servers located in various countries. As a result, your information may be processed and stored outside Bangladesh. In the case of such transfers, we ensure that:
- Adequate data protection measures are in place in the recipient country, or
- The recipient organization has provided assurance of meeting our privacy standards, and
- Appropriate contractual safeguards are in place to protect the data.
Third-Party Links and Services
The jebaj platform may contain links to third-party services. These external services are governed by their own privacy policies, over which we have no control. We are not responsible for how third-party services use your information. We recommend that you review the privacy policies of these services before using them.
Changes to This Policy
jebaj may update this privacy policy from time to time. In the case of significant changes, we will:
- Post a notice on the platform,
- Notify registered users by email (where applicable), and
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. If you do not agree with the changes, please stop using the platform and contact our support team to close your account.
Contact and Complaint Resolution
If you have any questions, comments, or complaints about this privacy policy, please contact our support team. jebaj takes your privacy concerns seriously and aims to respond within a reasonable time.
We provide support in both Bengali and English. Our support team is available 24/7 — via live chat or email.
Have a privacy question?
Our support team is always ready to answer any questions you may have. Reach us via live chat or email.
[email protected]